Self-service
A tenant portal nobody has to install.
You create the account; the tenant just opens a browser link: invoices, readings, faults and documents. No app to install. It opens on the phone and works.
Everything behind one link
Invoices with a payment link, reading submission, faults and the tenancy. In one window that opens straight from a message.
Faults through any channel
Portal reports are logged as soon as they arrive. You record calls and messages yourself and select the channel. Every fault then sits in one stream with a status, so none of them disappears.
Two languages
The tenant can use English while you work in Lithuanian. Each side sees its own language, in the portal and in emails.
Common questions
Does the tenant have to install anything?
No. The portal opens in the browser through a link. On the phone or computer. Anyone who wants to can pin the link to their home screen and get notifications, but that is a choice, not a requirement.
What does the tenant see in the portal?
Invoices with a payment link, reading submission, fault reporting, documents and the tenancy. All of it in their own language, Lithuanian or English.
How does the tenant report a fault?
However it suits them: in the portal, by message or by phone. Portal reports land in one stream of fault reports, with statuses and assignment to a tradesperson.
Can a tenant report a problem by voice?
Yes. The tenant records the problem in the portal; it is written down word for word, and a subject and a category are suggested before it is sent.
How does the tenant reach me?
The portal shows your contact details, with WhatsApp, Telegram or Viber buttons when your company has those numbers.
Can tenants pay their invoices online?
Yes. Once your company connects Paysera, Montonio or Stripe, every invoice in the portal carries a payment link, and an invoice paid through it is marked paid by itself.
Can I write to a tenant who speaks another language?
Yes. In the conversation about a fault or a task, AI translates your messages into the tenant's language and theirs into yours; the original always stays visible.
Tenant questions end where their link begins.
UAB “Terra IT”, Kaunas, Lithuaniainfo@axirent.com+370 600 06 265Mon–Fri 9:00–18:00 (Vilnius time)